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Shipping Policy

 

Update On:  09/09/2024

1. Overview

Welcome to NEMWO! Our goal is to provide a seamless and enjoyable food delivery experience. This policy outlines our procedures for shipping and delivery to ensure transparency and satisfaction for our valued customers.

2. Service Areas

NEMWO delivers within select areas. Our delivery zones are defined based on restaurant partnerships and logistical considerations. To check if we deliver to your location, please enter your address in the app or website.

3. Delivery Times

  • Standard Delivery: Delivery times typically range from 30 to 60 minutes from the moment you place your order. This can vary based on restaurant preparation times and traffic conditions.
  • Peak Hours: During peak meal times or busy periods, delivery times may be longer. We appreciate your patience.

4. Order Processing

  • Order Confirmation: After placing an order, you will receive a confirmation via the app or email. This confirmation will include an estimated delivery time.
  • Order Tracking: You can track your order status in real-time through the NEMWO app or website.

5. Delivery Fees

  • Standard Fee: A standard delivery fee applies to all orders. The fee will be displayed at checkout and may vary based on delivery distance and location.
  • Promotions: Occasionally, we may offer promotions or discounts that affect delivery fees. Check our app or website for current offers.

6. Delivery Conditions

  • Accessibility: Please ensure your delivery location is accessible to our delivery personnel. This includes providing accurate delivery instructions, especially for apartment complexes or gated communities.
  • Contact Information: Ensure your contact details are correct. Our delivery team may need to reach you for directions or updates.

7. Order Issues

  • Incomplete Orders: If you receive an incomplete order, please contact our customer support team immediately. We will work to resolve the issue as quickly as possible.
  • Incorrect Orders: If you receive the wrong order, please contact us within 30 minutes of delivery. We will arrange for a replacement or refund as appropriate.

8. Refunds and Replacements

  • Refund Requests: Refunds are processed based on the nature of the issue and are subject to our review. Please refer to our refund policy for details.
  • Replacement Orders: If an order is incorrect or unsatisfactory, we may offer a replacement or credit for future orders.

9. Customer Responsibilities

  • Verify Order Details: Double-check your order before submission. Ensure that all items are correct and that special instructions are clear.
  • Receipt of Goods: Upon delivery, check the contents of your order before accepting it. Report any issues to our delivery personnel or customer support immediately.

10. Contact Us

For any questions or concerns regarding shipping and delivery, please contact our customer support team:

  • Email: support@nemwo.com
  • Phone: 8250181708
  • In-App Support: Use the in-app chat feature for quick assistance.

11. Policy Updates

NEMWO reserves the right to update this shipping and delivery policy as needed. Changes will be communicated via the app or website. Please review this policy periodically for any updates.